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Adelaide

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Launceston

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Sunshine Coast

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Newcastle

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Darwin

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Hobart

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Adelaide

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Cairns

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Central Coast

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Sunshine Coast

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Townsville

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Wollongong

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Gold Coast

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Newcastle

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Canberra

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Hobart

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Adelaide

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Cairns

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Central Coast

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Launceston

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Sunshine Coast

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Townsville

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Wollongong

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Gold Coast

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Newcastle

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Canberra

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Darwin

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Adelaide

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Cairns

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Central Coast

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Launceston

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Sunshine Coast

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Townsville

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Wollongong

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Gold Coast

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Newcastle

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Canberra

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Darwin

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Hobart

place

Cairns

place

Central Coast

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Launceston

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Sunshine Coast

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Townsville

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Wollongong

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Gold Coast

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Newcastle

place

Canberra

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Darwin

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Hobart

place

Adelaide

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Central Coast

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Launceston

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Sunshine Coast

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Townsville

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Wollongong

place

Gold Coast

place

Newcastle

place

Canberra

place

Darwin

place

Hobart

place

Adelaide

place

Cairns

place

Launceston

place

Sunshine Coast

place

Townsville

place

Wollongong

place

Gold Coast

place

Newcastle

place

Canberra

place

Darwin

place

Hobart

place

Adelaide

place

Cairns

place

Central Coast

place

Sunshine Coast

place

Townsville

place

Wollongong

place

Gold Coast

place

Newcastle

place

Canberra

place

Darwin

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Hobart

place

Adelaide

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Cairns

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Central Coast

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Launceston

Testimonials Leave Feedback

Tess
Hi, Booking number 2027. Our bus driver was wonderful! Jess was excellent and helped make the whole experience even better. Thanks for a great trip. Tess
Janet
How easy was that! We needed some bused to move guests around for my daughter\'s wedding, one bus there and two buses home. From the first inquiry to the last pick up it all went to plan. The staff were efficient and courteous. The bus drivers were punctual and accomodating. They waited to ensure that all guests were on board and made that extra effort to make sure everyone arrived safely at their various destinations. Thank you so much,I had tried to book other bus companies and it all seemed to difficult - so glad we found you! I will definitely recommend you to family and friends. Thanks again!! :)
Kara Taylor
It was easy to book, they were quick with responses and were fantastic on the day. I would definitely recommend using them.
Sue Bertucci
Thank you to all the staff from Bus Charter for such professional and friendly service. Our driver today Vern was fantastic adding to a wonderful day on Sydney Harbour for our work Christmas party. I would highly recommend this company for price and service and will definitely be using you in the future.
Chrisi Reardon
Everything was great and I really do appreciate how promptly and courteously you handled our numerous changes and questions. Thank you very much for your assistance and we will definitely use Bus Charter’s services again for any transport our Queensland clients require! Kind Regards, Chrisi Reardon School Support Coordinator
Alison Gowland
Hi Shannen, Thank you for your email. The service was great from start (yourself) to finish with Bruce the driver who was excellent. We will definitely hire with you guys again when the need arises. Thanks Shannen Kind regards Alison
Mike Sergent
Hi Anna, Everything went very well - the quote was provided quickly, the bus driver called ahead to confirm pick-up details, and arrived on time. Well played! Regards,
Lexie Le
Fantastic communication and extremely organised. Bus arrived early to pick up and drop off and driver was communicative the entire journey. Left my wallet in the bus and the driver organised to meet up the next day to return it! Emails were all replied to promptly and staff were friendly from beginning to end. Thanks !
Lynnette Riddell
We used Bus Charter for our Sales conference this past December. I would highly recommend them. Our bus driver was very professional, knowledgeable & very friendly.
Ryan James
Excellent service and accommodating drivers. Thanks
Brooke
Thank you so much for your prompt and friendly service. The driver was on time and very polite. It was great not stressing about getting to the destination on time. Would highly recommend!!
Annie
The service we received was exceptional right from our inital quote through to the trip itself. Our driver was absolutely lovely. I will gladly recommend Bus Charter.com.au to anyone I know.
Laura
My guests had a wonderful time with punctual staff and excellent travel conditions. While I was busy losing my mind over other wedding items I am glad to say that the bus organisation was not ever one I worried about. Definitely recommend your services!
Kathleen Smith
We had a wonderful time, Kumar (our driver) arrived for pick-up early, which was nice, so that I could go through some details, and he was so lovely and obliging. We all had a fantastic time, but I would like to make special mention of Kumar as he was a very pleasant and friendly person, offering little suggestions when asked, and nothing was too much trouble. On behalf of all the girls, please thanks Kumar for us. I would most definitely recommend BusCharter for any future events. Kind regards, Kathy ________________________________________
Jason Dingli
The service was excellent and Mark was extremely flexible and great with all the guys. I would highly recommend your company again. Thank you
Emma
BusCharter.com.au was very easy to use and I would highly recommend your service. I always received a prompt response to my many queries and booking updates. Our driver, Tony, was early to pick us up which was great and he was more than happy to wait for us when we took longer than expected. I will definitely use BusCharter.com.au for all my future transport bookings.
Leo
Great Bus ,Good Driver, on time, Perfect
Sue Hardy
First time use of this company for our pennants and very much satisfied. Driver promt and pleasant. I would recommend your company to anyone
Vetu-Ri Teariki
Very happy with the service provided by Bus Charter. The driver was on time, the bus was clean, comfortable and there were no issues during the trip to and from our destination. No problem with recommending their service to others.
Margaux Bonne
Just wanted to say a massive thank you for all your help and exemplar customer service in making our work Christmas party more than memorable. We also would like to thank our driver for being so amazing! James was not only prompt and polite the whole day, but went well above and beyond his call of duty as our group photographer, event manager and personal assistant! We hope he had as much fun as we certainly did :)

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Frequently Asked Questions

 
Do you allow alcohol on board?
 
The company policy dictates that no alcohol is to be opened or consumed on the vehicle at any time.
 
 
Is food or drink (non-alcoholic) allowed to be consumed?
 
Most non-alcoholic beverages are permitted with the exception of glass products. Food products which are easily manageable (that will not create a mess) are preferred to prevent any spills or damages to the vehicle. If any damages are created, cleaning fees will impend.
 
 
What are your cancellation fees?
 
  • 10% of the total booking amount if you cancel for any reason (this is the non-refundable deposit).
 
  • 25% of the total booking amount if cancelled with 7 days notice of your first journey (business days only) but not less than 96 business hours.
 
  • 50% of the total booking amount if cancelled with less than 96 hours notice (business days only) of your first journey but not less than 48 hours.
 
  • 100% of the total booking amount if cancelled with less than 48 hours notice (business days only) of your first journey.
 
When do I need to pay for my journey?
 
A 10% deposit is required to secure your vehicle, however the remaining balance is required to be paid 5 days prior to your journey.
 
 
What are your overtime charges?
 
Overtime/waiting rates are charged at $27.50 inc GST ($110 inc GST per hour) per 15 mins (sedans) and $41.25 inc GST ($165 inc GST per hour) per 15 mins (minibus/bus/coaches).
 
 
Are there anchor points available for child seats?
 
Depending on the size of the vehicle you require there are limited points to fit a child seat. However, the children are allowed to be seated on the parents lap in some states if the parents feel comfortable with this. It also depends on that age of the child. BusCharter.com.au adheres to laws in each state whereby that state requires children to be seatbelted. Where laws do not stipulate a requirement for the child to be secured, we still highly recommend that all children be seatbelted to avoid injury where a vehicle may stop suddenly.
 
 
Will the driver inform me if I incur any extra charges on the day?
 
No. It is NOT the responsibility of the driver to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres, etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your groups requirements on the day and be aware of any extra charges that could be incurred.
 
 
Does the quoted price include a luggage trailer?
 
Not unless you have specifically requested this. If you would like to include a trailer it will cost an additional $22 inc GST per transfer.
 
 
Can I decrease or increase my vehicle size if the passenger numbers increase/decrease?
 
Yes. While this is possible, availability of the requested vehicle will not be known until it is requested. Therefore we cannot guarantee it will be possible to change vehicle until availability is known. In addition to this prices may change.
 
 
Do you require a bond and what does it cover?
 
Bonds are placed on bookings such as, Hen’s days, Buck’s parties, Wine tours, Birthday parties, late night transfers etc. The bond is usually $300 inc GST (depending on the purpose) and covers issues such as, cleaning fees, overtime charges, damages to the vehicles etc.
 
 
Do you require a deposit?
 
Yes we require a 10% deposit of the total booking amount. This must be paid to secure the booking and is not refundable for any reason whatsoever.
 
 
Does the price quoted include things such as tolls, ferry costs, airport parking fees or national park entry fees etc?
 
No. The price quoted is strictly for the bus, driver and all vehicle insurance and running costs only. Any fees that are outside of this are payable by the client.
 
 
Do the larger coaches have storage?
 
Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Note that charter buses and low floor buses generally do not have luggage bins. Therefore for airport transfers, it is advised that you book coaches instead of charter buses. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.
 
 
Is standing allowed on the vehicles?
 
Standing on Low Floor Buses is allowed however it is not permitted on Mini Buses and Standard/Luxury Coaches.
 
 
Does the price include meals and accommodation for the driver?
 
Not every journey or transfer requires meals and/or accommodation for the driver. Where the vehicle is travelling a significant distance away from home, or where your group is performing a multi-day tour, it may be feasable for the driver to stay with the group. It is only on these occasions where the driver will require meals and accommodation, which comes as an additional cost to the quoted price of the vehicle. While our quoted price includes the driver, it is the meals and accommodation for the driver that is not included unless otherwise stated.
 
 
What are the payment methods and when is final payment due?
 
VISA or Mastercard via Westpac’s online Payway System (2.9%)
VISA or Mastercard over the phone (3.5%)
PayPal (3.5%)
Bank Transfer
Payment is due 5 days prior to departure.
 
 
If I add an extra stop how much will this be?
 
Additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed.