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Frequently Asked Questions
Do you allow alcohol on board?
The company policy dictates that no alcohol is to be opened or consumed on the vehicle at any time.
Is food or drink (non-alcoholic) allowed to be consumed?
What are your cancellation fees?
- 10% of the total booking amount if you cancel for any reason (this is the non-refundable deposit).
- 25% of the total booking amount if cancelled with 7 days notice of your first journey (business days only) but not less than 96 business hours.
- 50% of the total booking amount if cancelled with less than 96 hours notice (business days only) of your first journey but not less than 48 hours.
- 100% of the total booking amount if cancelled with less than 48 hours notice (business days only) of your first journey.
When do I need to pay for my journey?
A 10% deposit is required to secure your vehicle, however the remaining balance is required to be paid 5 days prior to your journey.
What are your overtime charges?
Overtime/waiting rates are charged at $27.50 inc GST ($110 inc GST per hour) per 15 mins (sedans) and $41.25 inc GST ($165 inc GST per hour) per 15 mins (minibus/bus/coaches).
Are there anchor points available for child seats?
Depending on the size of the vehicle you require there are limited points to fit a child seat. However, the children are allowed to be seated on the parents lap in some states if the parents feel comfortable with this. It also depends on that age of the child. BusCharter.com.au adheres to laws in each state whereby that state requires children to be seatbelted. Where laws do not stipulate a requirement for the child to be secured, we still highly recommend that all children be seatbelted to avoid injury where a vehicle may stop suddenly.
Will the driver inform me if I incur any extra charges on the day?
No. It is NOT the responsibility of the driver to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres, etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your groups requirements on the day and be aware of any extra charges that could be incurred.
Does the quoted price include a luggage trailer?
Not unless you have specifically requested this. If you would like to include a trailer it will cost an additional $22 inc GST per transfer.
Can I decrease or increase my vehicle size if the passenger numbers increase/decrease?
Yes. While this is possible, availability of the requested vehicle will not be known until it is requested. Therefore we cannot guarantee it will be possible to change vehicle until availability is known. In addition to this prices may change.
Do you require a bond and what does it cover?
Bonds are placed on bookings such as, Hen’s days, Buck’s parties, Wine tours, Birthday parties, late night transfers etc. The bond is usually $300 inc GST (depending on the purpose) and covers issues such as, cleaning fees, overtime charges, damages to the vehicles etc.
Do you require a deposit?
Yes we require a 10% deposit of the total booking amount. This must be paid to secure the booking and is not refundable for any reason whatsoever.
Does the price quoted include things such as tolls, ferry costs, airport parking fees or national park entry fees etc?
No. The price quoted is strictly for the bus, driver and all vehicle insurance and running costs only. Any fees that are outside of this are payable by the client.
Do the larger coaches have storage?
Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Note that charter buses and low floor buses generally do not have luggage bins. Therefore for airport transfers, it is advised that you book coaches instead of charter buses. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.
Is standing allowed on the vehicles?
Standing on Low Floor Buses is allowed however it is not permitted on Mini Buses and Standard/Luxury Coaches.
Does the price include meals and accommodation for the driver?
Not every journey or transfer requires meals and/or accommodation for the driver. Where the vehicle is travelling a significant distance away from home, or where your group is performing a multi-day tour, it may be feasable for the driver to stay with the group. It is only on these occasions where the driver will require meals and accommodation, which comes as an additional cost to the quoted price of the vehicle. While our quoted price includes the driver, it is the meals and accommodation for the driver that is not included unless otherwise stated.
What are the payment methods and when is final payment due?
VISA or Mastercard via Westpac’s online Payway System (2.9%)
VISA or Mastercard over the phone (3.5%)
Payment is due 5 days prior to departure.
If I add an extra stop how much will this be?
Additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed.
The entire process of making a booking, paying and even making changes was incredibly easy. Price was very competitive and the driver was prompt…
Hi Shannen, Thank you for your email. The service was great from start (yourself) to finish with Bruce the driver who was excellent. We will definitely…
Michael Sib Siebel
Had a great experience and would definitely use your service again. The driver was on time, professional and polite. 03-03-2016
My guests had a wonderful time with punctual staff and excellent travel conditions. While I was busy losing my mind over other wedding items I am…
Great Bus ,Good Driver, on time, Perfect 13-04-2014
Thanks so much. Fantastic service received all the way from the initial quote to when the bus dropped everyone home. Will definitely use your company…
How easy was that! We needed some bused to move guests around for my daughter’s wedding, one bus there and two buses home. From the first inquiry…
Everything was great and I really do appreciate how promptly and courteously you handled our numerous changes and questions. Thank you very much…
We had a wonderful time, Kumar (our driver) arrived for pick-up early, which was nice, so that I could go through some details, and he was so lovely…
We were very happy with the quick and easy response from BusCharter with our quote. We had no issues with booking on short notice. The driver was…
Extremely professional and convenient. Our driver was incredibly polite. Would recommend buscharter for both work and social events. 17-03-2014
Once again, the service provided by Bus Charter was second to none. The driver arrived on time, knew where he was going and was very patient on…
We’d like to thank the Bus Charter company for their exceptional service on Monday 21st September 2015. You not only got us to our work function…
I couldn’t be happy with the service and the seamless way in which I am able to make bookings. The entire process from beginning to end is excellent…
We used Bus Charter for our Sales conference this past December. I would highly recommend them. Our bus driver was very professional, knowledgeable…
Hi, Booking number 2027. Our bus driver was wonderful! Jess was excellent and helped make the whole experience even better. Thanks for a great trip…
The driver was on time and everyone enjoyed themselves, We would have no issues commanding or ordering your services Regards Brian Spencer…
Hi Anna, Everything went very well – the quote was provided quickly, the bus driver called ahead to confirm pick-up details, and arrived on time…
From start to finish I received the best service. Our driver on the day was very friendly and professional. I’ll definitely be using you again for…
BusCharter.com.au was very easy to use and I would highly recommend your service. I always received a prompt response to my many queries and book…
The service we received was exceptional right from our inital quote through to the trip itself. Our driver was absolutely lovely. I will gladly…
First time use of this company for our pennants and very much satisfied. Driver promt and pleasant. I would recommend your company to anyone…
Thank you to all the staff from Bus Charter for such professional and friendly service. Our driver today Vern was fantastic adding to a wonderful…
The service was excellent and Mark was extremely flexible and great with all the guys. I would highly recommend your company again. Thank you…
It was easy to book, they were quick with responses and were fantastic on the day. I would definitely recommend using them. 03-03-2016
Jenny Johnson Bloch
Booking a bus through Bus Charter has been a great experience from start to finish. They were obliging when i needed to make changes, the bus arrived…
Very happy with the service provided by Bus Charter. The driver was on time, the bus was clean, comfortable and there were no issues during the trip…
We recently booked a bus for a hens function. The bus experience was excellent. Driver (Eric) was absolutely delightful, helpful, and efficient…